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- Shipping
In-Store Pickup
Orders placed online using the "In-Store pickup" option, will be available at our location in Downtown Guelph. Orders will not be made available until you receive a confirmation that your order is ready for pickup.
Made-to-Order Production
Many of our products are made to order to ensure the highest level of quality and customization. Depending on the item, wait times typically range from 3 days to 4 weeks before your order is ready to ship.
Tracking Orders
Upon completion of your order, you will receive a confirmation email, which will include a link that will direct you to updated status information.
International Shipping
We ship worldwide. If you are located outside Canada or the U.S. — please contact us at 1-800-247-9521 or email cguild@duvet-pillow.com to place an order.
Customization Options
If your order requires for a specific type of filling, such as: Eider Down, Polish Goose Down, James Bay Goose Down or any other types of fillings (wool, silk or a different construction) — please contact us or call to inquire about what we can offer you. 1-800-247-9521